Engaging in hard talks can feel uncomfortable and daunting. However, they are a part of work and life.

Whether it's addressing performance issues, resolving workplace disputes, providing critical feedback, or tackling personal matters, the ability to effectively handle sensitive topics is crucial to maintaining a positive and productive work environment.

Difficult conversations are just that… difficult! But there are certain strategies you can adopt to make them easier, and more importantly, effective! The key is to approach them with the right mindset, empathy, and preparation.

In this session, Sana Keshtkaran, executive coach & leadership consultant, will share a simple and effective feedback model for managing tough conversations in the workplace, including real-life examples.

This session will offer valuable insights and preparation strategies for a range of challenging workplace scenarios, including:

- Delivering constructive feedback

- Resolving conflict between team members

- Creating a feedback culture and a psychologically safe team dynamic