As companies move forward into this unprecedented future of work, human-centered design can provide structure and focus for assessing needs, building solutions, adapting business models, and thriving over the long term. According to Deloitte, human-centered design places people at the center of the process of exploring and creating solutions. For businesses, this means listening to people—whether customers, employees, or partners—and observing their behavior to understand what they need or want and why people might embrace a new product, process, or service.

Our featured experts, Kalina Donald of Living Brand Result and Anthony Vaughan of Startup EX, are passionate proponents of people in the workplace. They consult with companies to design strong and effective workplaces with people at the center, and where all facets of work are considered.